P2P Purchase PTOKEN Contact form

Frequently Asked Questions

Please read our FAQ before sending us a message.
1 PTOKEN = 1 USDT

The public key is used to create a unique wallet “address” (a string of 42 characters) that which can only be used to receive or view funds. The wallet address is comparable to a traditional bank account number, and due to its characteristics, can be openly shared with anyone.

eg: 0x3eba3b5fbf6ef86c3b7gh76ii27fc67744a9a760

A transaction hash (abbreviated as tx hash or txn hash) is a unique identifier, like a receipt, that proves a transaction has been validated and added to the blockchain. It’s often needed to locate funds.

eg: 0x7a02089df4fb907968x7399cfe4e0670654exxxxx

As indicated in the form, we require proof of payment. Please provide the following information:

  1. Your email: To notify you of the successful processing of your payment.
  2. Full BEP20 or opBNB Public Wallet Address: [Your full wallet address]
  3. Transaction Hash: [Hash of the transaction]
  4. Paid Amount of USDT: [Amount of USDT paid].

Depending on the complexity of the request and considering the standard processing time, which includes manual double-checking, the operation may take some time to complete.

Each request typically requires 30 minutes to 2 hours of processing time.
Business hours are 9:00 AM to 4:00 PM UTC, Sunday through Friday.

After reviewing your submission, we will verify all details. If your request matches a previously received payment, you will receive an automated email from [no_reply_email] confirming that your purchase is being processed. Your PTOKEN will be delivered to the opBNB wallet address you provided.

Once your purchase is processed, your PTOKEN will be deposited directly into your opBNB wallet within the PortPay.pro app.

For more information about the PortPay.pro payment gateway, please click here.

By submitting this form, you authorize us to share your personal information with ePay. This is a standard procedure to ensure a smooth and secure payment process.

Why do we need your consent?

  • Payment Processing: Your information is essential for ePay to verify your identity and process your payment securely.
  • Fraud Prevention: Sharing your information helps ePay identify and prevent fraudulent activities.
  • Customer Support: If any issues arise during the payment process, ePay can use your information to provide efficient customer support.
  • We only request publicly available information: All details we require are transparent and publicly verifiable on the blockchain: 

By providing your consent, you’re enabling us to facilitate a seamless and secure payment experience.

 

0x0912067707633FAA520bBb3F72440cD22A126B35

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